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Working notes on architecture, cloud infrastructure and AI systems — written as things ship.

12 min read

Connect, In Depth: Turning Support Tickets into an Autonomous Build Loop

The architecture of Connect — an installable support hub where a bug report becomes an AI-triaged, human-approved, autonomously-built fix with a live public timeline. The triage→fix loop, the safety model, and how a year of plans reshaped the ambition.

aiarchitecturesupportautomation
Writing | Rumman Ahmed